Tip: tap any screenshot to enlarge it on the walkthroughs below.
Observe the general flow through the steps below.
When you order two or more of the same item and want identical engraving on each, you type it once and it's copied to every piece.
When each trophy needs its own name, choose Separate. The best time-saver here is the copy icon: fill Piece 1, copy the lines that are the same on every piece (team, year, “CHAMPIONS”), then type only the name that differs on each.
Each item is engraved on its own — there's no “apply to everything” across different products or sizes. The Place Engravings button stays inactive until every item shows the green engraved badge, so if it looks dead, look for one still marked “waiting.”
Editing follows the same three stages as the first time: SAVE & REVIEW stores your revision, then the spelling agreement and CLICK TO SET ENGRAVING finish it. An edit left mid-form isn't kept, so carry on to the end.
On awards that take a graphic, the logo/insert step comes before the text form. You can upload your own artwork, pick a free stock insert, or both. For a logo only with no lettering, use SKIP TEXT — it appears once a graphic is attached. Which options you see depends on the award; some are text-only.
Reopen the engraving and tap CHANGE GRAPHIC. Use remove on an uploaded file, or the reset control on a stock insert, then pick a new one. On a logo-only award, line 1 reading “LOGO ONLY - NO TEXT” is an automatic marker — leave it, or type over it if you now want text.
The number of lines, characters per line, free-letter allowance and extra-letter price change per product.
Open the ENGRAVING GUIDELINES panel inside the engraving form (tap the ? at the top of the form) to see the parameter values.
It turns orange as you get close and red when you're nearly out.
Spaces don't count — not toward the line limit or the free-letter allowance.
The free-letter allowance is per piece.
Going over isn't blocked; the extra letters are charged and shown as
Additional Engraving in your cart summary;
With a per-piece breakdown on the review grid.
Click the image to enlarge
I picked engraving but nothing happened — where do I type?
You type it after adding to cart, in the Engraving Room. Tap the orange CLICK TO ENGRAVE.
See the walkthrough →
I added it to the cart and never entered anything.
Go to your cart and tap the blue “view engraving” on that item — it takes
you straight back in. See how →
Same text on all, or different?
Quantity 2+ asks this first. Same = type once, copied to every piece. Separate = a block of
lines per piece. Different text per piece →
Most lines are the same, only the name changes — do I retype everything?
No. Fill Piece 1, use the copy icon on each shared line, then type just the name on each piece.
See the copy shortcut →
I have two sizes / two items — how do I engrave both?
Each item is engraved separately. Finish the first and the second becomes active.
See the walkthrough →
The button at the bottom does nothing.
That's Place Engravings — it stays inactive until every item shows the
green “engraved” badge. Look for one still marked “waiting.”
See how →
My engraving disappeared / it didn't save.
If you got as far as pressing the green SAVE & REVIEW, your text is
stored — reopen it from your cart (view engraving → click to change engraving
→ OK) and it will be filled in; just finish the spelling agreement. If you left the form
while still typing, that text wasn't saved and needs retyping — there's no auto-save.
The rule that prevents a repeat: press SAVE & REVIEW before navigating away.
Reopen from the cart →
I saved my text but the item doesn't say engraved.
You stopped at SAVE & REVIEW. Your text is safe — tick the spelling agreement and
press CLICK TO SET ENGRAVING to finish and get the green “engraved” badge.
See the final steps →
It's asking me to confirm the spelling.
That's the last step, not an error — we don't spell-check, so we ask you to approve
your own text. Tick Confirm, then CLICK TO SET ENGRAVING.
How do I fix a typo or change my text?
Cart → view engraving → click to change engraving → OK → edit → then
confirm the spelling agreement again. See how →
I don't see where to upload my logo, or I only get stock inserts.
It depends on the award: some take an uploaded logo, some only a free stock insert, some both,
and many are text-only. If yours supports a graphic, that step comes before the text form.
See adding a graphic →
How do I get just my logo, with no text?
Add the graphic first, then use the blue SKIP TEXT button and confirm
“Leave all lines blank?”. SKIP TEXT only appears once a graphic is attached.
See how →
Line 1 says “LOGO ONLY - NO TEXT” and I didn't type that.
That's our automatic marker for a logo-only award — leave it, or type over it if you now
want text. See changing a graphic →
I want to change or remove the logo I picked.
Reopen the engraving and tap CHANGE GRAPHIC; use remove on an uploaded file, or reset on a
stock insert. See how →
My upload isn't working — is it stuck?
A spinner means it's still uploading — wait for the green filename with change / view /
remove. Accepted files: JPG, PNG, PDF, EPS, AI, TIF, up to 10 MB. Anything larger or a
different type won't take — you can always email your artwork instead.
On my phone I picked a file and nothing happened (Android).
On Android, choosing a file straight from Google Drive — or OneDrive, Dropbox, or a
Google Photos item that isn't saved on the device — hands the browser a file it can't
actually read. The name and size look normal, which is why it seems like it should work, but
the upload can't complete on the phone. The fix: get the file onto the device first (open it
in Drive, choose Download / Save to device), then tap Browse again and pick it from Downloads.
This is an Android browser limitation, not a problem with your artwork or our site — and
it doesn't happen on a computer.
It won't let me type any more on this line.
That's the per-line limit; the box on the right is characters remaining and has reached zero.
Continue on the next line — and remember spaces are free.
Why is my total higher than the item price?
Extra letters beyond the free allowance are charged per piece and totalled as
Additional Engraving in your cart summary. The review grid shows the
per-piece breakdown before you commit.
Will I get a proof of the engraving?
Plain text isn't proofed — what you type is exactly what gets engraved. An uploaded logo
can be proofed on request.
What about jersey awards?
Names and numbers for jersey awards aren't entered here — they go in the Customer Note at
checkout.
For engraving pricing and policy details, see Engraving Policies & Instructions.
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