*Free shipping is only available in the contiguous U.S. TrophyDepot reserves the right to
change this offer at any time. Read more on shipping policy or return policy.
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Frequently Asked Questions
Shipping
You can get free ground shipping on all prepaid orders over $95.00 (if ordered and
shipped in
the continental US). Other shipping option charges are based on weight of package and
distance
of destination from our facility.
You may check the estimated shipping and arrival dates for yourself at any time with our Shipping Estimator
If you need your order faster please call 800-286-7096 and we will try our best to assist
you.
APO/FPO orders are shipped US Postal Service and are not eligible for free shipping. These
orders may take 7-10 working days to deliver after processing. Please note: we do not
control delivery time and some APO and FPO orders may require as much as 6-8 weeks. Shipping
quotes given on our website are for UPS only and are not valid for USPS charges. We will
calculate the correct shipping once an order has been received and we will contact you with
the correct costs. We apologize for any inconvenience.
You will receive an email with your tracking number(s). If you do not you can call
800-286-7096 and an award specialist can help you.
This is usually because something in your cart does not meet the requirements for free
shipping. If you feel this is in error please call us we are more than happy to help!
Returns / Cancellations / Issues
Please contact our Customer Service Department at 1-800-286-7096. Please
have your order
number
or email address associated with your account available.
Please contact our Customer Service Department at 1-800-286-7096. Please
have your order
number
or email address associated with your account available. This must be done within 48
hours
of
receiving delivery. All items must be received within 7 business days of recieving your
RMA
number.
This is usually because something in your cart does not meet the
requirements for free
shipping.
If you feel this is in error please call us we are more than happy to help!
Our system automatically updates you and sends out emails. Unfortunately,
certain email
providers block our emails and label them SPAM. Services such as Gmail, Hotmail &
Yahoo
Mail
are our main issue. Please check your SPAM folder for your email from us, If you still
can't
find your emails from us, just give us a call and we'll give you the info you're looking
for.
Due to the exceptionally fast processing/turnaround times, no order changes
can be made once
the
order is placed.
You must call 800-286-7096 and speak with one of our Award Specialists.
Please have your
order
number and/or email address ready when calling.
Price Guarantee
You can get free ground shipping on all prepaid orders over $95.00 (if ordered and
shipped in
the continental US). Other shipping option charges are based on weight of package and
distance
of destination from our facility.
Yes we do! If you find a lower advertised price anywhere on in-stock
merchandise we will not
only meet it (on new orders only), we will beat it! Visible Proof is required (website,
sales
flyer, catalog, etc.). Typographical errors and competitors price match not applicable.
Engraving
Yes you can! During the purchase process you will be asked if you would
like engraving,
simply
select yes and follow the instructions. Remember all engraving will be centered and
capitalized.
Yes you can! Most awards have an engraving plate area. Engraving text
cannot be put on the
custom award itself, but can always be put on an engraving plate.
Order Status / Tracking
If you want to see the current status of your order just give us a call or
contact us on
live
chat.
You will receive an email with your tracking number(s). If you do not you
can call
800-286-7096
and an award specialist can help you.
Order Questions
We accept Visa, MasterCard, American Express & Discover.
International orders must have a U.S based credit card.
The security of your personal information is important to us. When you enter sensitive
information (such as credit card number) on our order forms, we encrypt the transmission
of
that
information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information
submitted to
us, both during transmission and once we receive it. No method of transmission over the
Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot
guarantee its absolute security.
If you have any questions about security on our Web site, you can contact us at [email protected]
A credit or debit card may be declined for many reasons, the most common
reasons are:
Incorrect
billing address, Incorrect card number, Incorrect expiration date or a daily spending
limit.
We
are not provided the reason for the decline. We recommend calling your credit card
company
to
discuss. Please note using a debit card and being declined can result in funds being
held
for up
to 5 business days (depending on your bank) before they are released back into your
account.
This is a banking process issue, not Trophy Depots, any questions should be directed to
your
debit card issuer.
Yes, duty charges and taxes are the responsibility of the customer and must
be paid upon
receipt.
test.tdlinode.com is the best way to place your order. It's easy, fast and
you can enter all
of
your engraving (if applicable) during the process of your order.
We accept Visa, MasterCard, American Express & Discover.
This is usually because something in your cart does not meet the
requirements for free
shipping.
If you feel this is in error please call us we are more than happy to help!
International Order Questions
We accept Visa, MasterCard, American Express & Discover. International orders must have a U.S based credit card.
Yes, duty charges and taxes are the responsibility of the customer and must
be paid upon
receipt.
Custom Logo Orders
Any text in logo areas will be counted as additional lettering unless it is
your
team/league/ organization name.
Yes we can! Our team of skilled designers can design you your very own
custom logo award! (additional fees may be required)
There is one design allowed per break. You will get the price break
associated with quantity
needed for each design.
Product Information
Resin is a material made by combining synthetic substances which can be
molded and then
hardened.
Poly-doming creates a clear bevel made of polyeurothane, it enhances the
artwork's clarity
and creates a 3D effect to the artwork underneath.
Die casting is a process that is characterized by forcing molten metal
under high pressure
into a mold to create a desired shape.
Trim is an accompanying decorative part of a trophy. Usually of smaller
stature than a
traditional trophy figure but similar in design and color. Common designs are eagles,
dates,
sport icons, etc. See example below.
Wind holes are semi-circle cuts in a vinyl banner that allow wind to pass
through the banner
instead of blowing the banner around or damaging it.
A column is the decorative tube that connects the trophy base to the trophy
figure on most
traditional trophies. See example below.
The lines running through a marble base are called veins. They are a
natural part of a piece
of marble. Each one is unique and will have different and varying amount of these
decorative
veins.
Website Information
Our website does not allow for transfer of engraving from one award to
another. You have a
few options. 1. You can start over with the new item and retype your engraving. 2. You
can
start over with the new item and take a screenshot of your current engraving and email
it to
us with your order number, or 3. You can call us and place the order and email us the
engraving.
It may be out of stock or discontinued, please visit our "Option Quick
View" section at the
bottom of the window and click on the option (figure, insert, trim, etc.) to see all of
our
available options.
