Store Help / Information
Product Catalog
The store's products may be browsed by clicking on the various category names at the top of the page or from a sport or activity on the left hand side. When browsing a category, product summaries are shown. To get more details on a product, select its link in the summary display. To view more products within the category, select the page selectors that appear after the product summaries.
Product Searches
Products can also be located by performing keyword searches. You can select a keyword and it will be matched against the product's code, name, and description. This makes locating products easy when you're not sure what category to browse in.
Shopping Cart
The shopping cart keeps track of all the products you want to order while you browse through the store. When you find an item that you are interested in, you can add it to your shopping cart by selecting the Buy Now link. Each time an item is added to the cart, you are shown a summary of the cart items and its subtotal. You can remove items from your cart or update the items's attributes or quantity from the appropriate link on the shopping cart page.
Check Out
When you are satisfied with the products you want, you must checkout of the store to place your order. Select the appropriate check out link located on most pages. You will be prompted to either login to your existing customer account or create one as you checkout. Your shipping, billing, and payment info will be processed as you go through the checkout. Finally, you will be presented with a confirmation screen which allows you to review all of your order before placing it.
Payment
The methods of payment available to you for your order will be presented on the payment page during checkout. This includes whether online and offline payments are taken. What forms of payment (check, money order, credit card, ...) and even which credit cards are accepted.
Orders
After completing the checkout and finalizing your order, you should receive an email confirmation and receipt of your order with the store. You will receive another email letting you know that your order was approved and is being shipped or if it was cancelled for some reason. You can always check on the status of your orders, by returning to the store, logging in to your customer account, and reviewing your orders in the accounts page.
Customer Accounts
Your customer account is automatically created during checkout of your order. Your account will allow you to track the status of your orders, review your order history, and use express checkout on subsequent visits to the store. You are always able to update your customer information at any time from the store's account pages. If you ever forget you account password, you can have it emailed to you from the accounts page.
Shipping
The store has multiple options for shipping orders, these are presented during the checkout payment page in a selectable list along with the additional cost for each method. Depending on where the shipping destination is, not all shipping options may be available for an order. These options are automatically removed from the select list. Finally, the store may have a pickup at store option, which has no charge for shipping, but requires you to go to the store to pick up your order after its been approved.
Sales Tax
Sales tax may be applicable depending on the items you have ordered and the address that the order is being shipped to. Any applicable sales tax charges will appear during the checkout process.
GUARANTEED LOWEST PRICES
Order Changes
Order changes must be made withing 24 hours of placing your order. Any changes or additions will require a new sales order.
Order Cancellations
Our products are personalized to meet your needs, as such any cancelation after 24 hours of ordering will incur a 15% cancellation fee.
Order Return Policy
All returns require an RMA number. Please call Customer Service at 1.800.286.7096 if you require a return. There will be a 15% restocking charge on all approved returns, plus $2.00 per trophy for engraved plate. Engraved medals, plaques and custom items cannot be returned for credit. Shipping charges are non-refundable. Please check your order upon receipt.
Purchase orders
We accept purchase orders from public/private K-12 and city/state higher education schools only. Purchase requisitions will not be processed without correct authorization and a completed purchase order is submitted. Call 800.286.7096 for more information.